2021-10-21
Kathrine mainly sells feminine products and never set foot in our products before.When she wanted to expand her business, she bought many samples from different companies, including our product model XR016.
I thought she was not interested in our products after two months of follow-up without any feedback.But one day she suddenly contacted me to purchase our products because our products are still in good usage for more than a month.
I was very surprised and checked all the details with Kathrine but one neglect led to complaint at that time.Following this experience, we will not only check the text but also pictures for all samples. Thanks to Kathrine, she made us more perfect.
We will put sample label on each sample,and write down product name, color, model and other information on label.When Kathrine opened samples’ packaging,she mixed products and samples’ packaging and placed order according to her understanding. However, we did not check sample pictures again and made products according to our sample information. After receiving the goods, Kathrine was angry because she wanted another kind of product.
When we heard from customer’s complaint, we were very active in dealing with this issue.We checked all the details in the first time and provided more than 5 solutions to help Katherine.
Then Kathrine followed our advice and this product is hot-sale,in few weeks later ,she not only ordered the one she liked also ordered another one .
About 5 months later ,she became top one seller on this product in her country.Kathrine appreciated our good service,premium products and fast delivery time.
